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  I deliver results that clients, designers, programmers and business strategists - even branding analysts - can use quickly to solve their creative challenges. My deliverables are responsible for helping the team reach milestones. Deliverables add value, arrive on time, solve problems and provide original insights.
Case Studies  
   
...Sample deliverables (results)
 > Contextual Inquiry Interpretation Notes (.pdf)
 > Online Focus Group Findings (.pdf)
 > Focus Group Findings (.pdf)
 > Delphi Method Findings (.doc)
 > Scenarios (.pdf)
 > Work Models, Consolidated (.bmp)
 > Use Cases (User Environment Design) (.pdf)
 > Paper Prototypes (.bmp)
 > Usability Study Results (.pdf)
 > Heuristic Evaluation (.pdf)
...Case Studies
 > Genetics Research: Specimen Tracking
 > Committee Manager: Web Application
 > Heuristic Evaluation: Dialog Box for Printing
 > Non-Profit Fundraising Website: Experience Design
 > Autodidact's Learning Environment: Experience Design
 > Intranet Directory: Architecting Resources
 > Brand Management: Feeding Rule Updates
 
 

...Integrating User's Workflow

Genetics Specimen Tracking for Research

Tracking a specimen through a protocol-driven workflow affects many users inside and outside of a research institution.  This software supports the workflow and data management for all stages from protocol design to storage and retrieval of genetics research specimens. See more>>

Methods: CONTEXTUAL INQUIRY, MODEL CONSOLIDATION, STORYBOARDING, USER ENVIRONMENT DESIGN, PAPER PROTOTYPING, PROTOTYPE TESTING.

Committee Application

Hundreds of committees, sub-committees and workgroups each have meetings needing administration of its agenda and minutes.  Their orchestration needs a system to support getting them drafted, edited, approved, submitted and responded to, quickly and efficiently. See more>>

Methods: REVERSE UED, UED, PAPER PROTOTYPING.

Print DialogBox Repair

The programmers received panicked calls regularly from physicians during the late night hours who couldn't figure out how to print on their remote charting system.  The coders responded by making the print button ever-larger and ever-greener. Physicians (3-5 per night) kept calling. I moved the functionality around and the calls stopped.  See more>>

Methods: HEURISTIC EVALUATION, WIREFRAME PROTOTYPING.

...Motivating User Behavior

Non-Profit Fundraising Websites
Two projects had the same goal: Leading users in a site experience to the point of wanting to lend their support. Solutions recognized the people doing the work and the people supporting them.  See more>>

Methods: TRADITIONAL AND ONLINE FOCUS GROUPS, PERSONAS, SCENARIOS, USER ENVIRONMENT DESIGN, PAPER PROTOTYPING.

Autodidact's Learning Environment
This site sought to inspire a need-to-know attitude in otherwise want-to-know users, who would pursue ideas until they found a class they "had" to take, via the site.  My job was to figure out the user experience triggers of that inspiration.  See more>>

Methods: TRADITIONAL AND ONLINE FOCUS GROUPS, SCENARIOS, USABILITY STUDY.

...Sharing Users Knowledge

Intranet Directory

Providing easy sccess to institutional resources (people, places, services) requires a consistent look-and-feel.  Its architecture and taxonomy had to accomodates the data and usage variations for those resources and facilitate success for those unfamiliar with corporate lingo and organization.  See more>>

Methods: PERSONAS, SCENARIOS, USER ENVIRONMENT DESIGN, PAPER PROTOTYPING, PROTOTYPE TESTING.

Brand Management
Maintaining a consistent visual identity in a very large and distributed company requires asset aggregation, auto-updating features and getting users to what they didn't know existed.  See more>>

Methods: USABILITY STUDY, CONTEXTUAL INQUIRY, WORK MODELING, AFFINITY SORTING.

Alison Ruge | alison@functionlust.com